BSc THESIS DEFENSE

PROBLEM ANALYSIS
Problem
Causes (C) and Effects (E)
The through-put is very low. The business process uses more time, energy and money on the part of the customer. Correspondingly, waiting and service times are high.
C1: The banking hall serve as the only channel to carry out this process.
C2: Tellers would have to manually check for inconsistencies like dates, corresponding amount in words, figures and depositor's name etc.
E1: This generates low and winding queues in the halls thereby causing the high rate of waiting time.
E2: This manual process of checking inconsistencies increases the service time.
Information needed may contain a lot of discrepancies and therefore needs to be properly audited.
C3: Clerical errors occur due to oversights, spelling and mathematical errors etc.
E3: The checking and correction of these errors delays the time of other customers (increases in waiting time)
Papers and other resources needed to carry out this business process make the cost of running very high.
C4: Due to these clerical errors, deposit slips are produced in excess.
E4: High amounts allocated to deposit stationery in budget causing financial loss to the bank.
LITERATURE REVIEWED
Literature was reviewed on the following areas
Banking
Business Process Re-Engineering
Software Engineering (meaning, software development life-cycles, methodologies)
Information Systems (meaning, types)
Database Management Systems
ICT Implementation Architectures
RESEARCH QUESTIONS & OBJECTIVES
Research Questions
How Can the Business Process of Bank Deposits Be Done with Less Cost, Time and Energy on the Part of Customers and Banks?
This research question can be broken down into the following sub-questions:
How can the waiting and service time needed for bank deposits be reduced?
How can customers deposit funds without necessarily visiting the banking hall?
Research Objectives
Re-Engineer the Current Business Process of Bank Deposits to Save Resources on the Part of Customers and Banks.
In order to fulfill the main objective, the following sub-objectives must be fulfilled
To develop a real-time information system which will run on the VOUCHER CARD – DEPOSIT technology there by reducing waiting and service times.
To develop an internet depositing portal which the customer can easily access either via a personal computer or a mobile device to deposit funds.

PIECES FRAMEWORK

P – PERFORMANCE
The through-put is very low since it uses more time, energy and money on the part of the customer.
Averagely the waiting time and service time is too high
I – INFORMATION
Too much information is required; e.g. Amount in figures and words. It makes the filling of the deposit foil somewhat stressful.
E – ECONOMICS
Time cost to carry out this business process is too much (waiting and service).
Papers and other resources needed to carry out this business process make the cost of running very high.
C – CONTROL & SECURITY
Control and security is appreciable but can be improved
E – EFFICIENCY
Employees sometimes find it bulky to record information.
S – SERVICE
Deposits are restricted to the confines of the bank. One cannot sit in the comfort of his home and carry out this business process.






Fill out some documents…………………………
Now deposit is made………… 12:30pm
Now Maame Afia can go to the bank and withdraw the money …………… 12:35pm
Join a long and never ending queue at the bank………… 8:30am
Eeei!! Then I have to deposit money into her account…but before that I need to pay for the bus too
Help!! The baby is sick and I need money to take her to the hospital
Probably, a thief might attack and rob me off the money………… 8 a.m.
BACKGROUND OF THE STUDY & PIECES FRAMEWORK
Finance and relatively other investment concerns have been at the heart of everybody across the nooks and crannies of the globe.
There has been the upsurge of bank deposits (from Gh 19.5 billion in July 2011 to Gh 24.3 billion in July 2012
(Source: Central Bank's 52nd monetary policy report (2012)
Habitual tendencies have caused the exponential growth of the number of banks.
Bank deposit being one of the core functionalities of banks is fraught with many difficulties.

Lets critically analyze the pictographic on the next slide
OUTLINE OF PRESENTATION
Background Of The Study & Problem Justification
Research Questions & Objectives
Hints On The Literature Reviewed
Description Of The Existing System
Problem Analysis and System Improvement Objectives
Description Of The Re-Engineered Business Process
Functional Requirements Of The System
Voucher Generation Framework
Diagrams Of Various System Design Models Used
Results Obtained
Recommendations & Areas Of Future Research

RE-ENGINEERING THE BUSINESS PROCESS OF BANK CASH DEPOSITS
Presented By:
Amoah-Yeboah Yaw
Recommendations
Continuous SMS API updates and renewal must be made with Nasara Mobile to enable the sending of confirmations SMSs.
Hardware and Software specifications must be adhered to the core to enable the smooth running of the system.
Series of advertisements and training must be given to customers on how to use the deposit portal.
Areas Of Future Research
Business Process Re-Engineering in the banking industry needs to be given a fervid attention by researchers. This will enhance how Ghana can attain a cashless system by 2020. The following areas can be considered for future research:
Depositing of funds via Unstructured Supplementary Service Data by low end phones.
Purchase of vouchers via a bank account for a third party via Internet and SMS technologies for deposits.



RECOMMENDATIONS & AREAS OF FUTURE RESEARCH
DESCRIPTION OF EXISTING SYSTEM
SYSTEM IMPROVEMENT OBJECTIVES
Problem
System Improvement Objectives
Constraints
The through-put is very low. The business process uses more time, energy and or money on the part of the customer; waiting and service times are high.
Reduce both waiting and service times by creating an electronic avenue for bank deposits.
D V,
D = SV, (where S is the proportionality constant)
Deposit (D), Speed of Internet (S), and Validity of inputs (V).
Core Business processes should be maintained.
Bank deposits should be real-time (technological).
Information needed may contain a lot of discrepancies and therefore needs to be properly audited.
Improve the mechanism for validating inputs and checking for errors.
Core Business processes should be maintained.
Mechanism for error checking should be electronic.
Papers and other resources needed to carry out this business process make the cost of running very high.
Reduce as much as possible cost of deposit stationery.
A decline in the budgeted sum for deposit stationery.
DESCRIPTION OF RE-ENGINEERED BUSINESS PROCESS SYSTEM
RESULTS OBTAINED
Let's consider the pictographic presentation below



A Mathematical Function will be employed for use.

Let us say we buy a cup of milo and pay by the mass it has. We can say that the price is a function of mass. If the cost of a cup of milo is Gh 2.00 per kilogram (kg), half a kg is Gh 1.00, 2kg is Gh 4.00, etc. We have the formula =2 , where designates the purchased amount (kg) and is the price (in Gh ).

 
VOUCHER GENERATION FRAMWORK


FUNCTIONAL REQUIREMENTS
REQUIREMENT
DESCRIPTION
Register Cedi Denominations
Registers all cedi denominations which will be associated with the voucher numbers.
Delete Cedi Denominations
Delete cedi denominations which are not being used in the system.
Generate Vouchers
Generate a set of voucher numbers which associated denominations.
Delete Vouchers
Deletes vouchers (individual or batch) from being used.
Update Vouchers
Updates vouchers (individual or batch) with respect to expired and unexpired ones.
Query Voucher Issues
Queries system to retrieve and generate information on different criteria about the voucher numbers generated with the system.
Deposit funds
Allows customers deposit funds into bank accounts via the internet.
Send confirmation SMSs
Sends SMSs to customers to confirm deposit transactions.
Query Sent SMSs
Queries system to retrieve and generate information on different criteria about all sent SMSs.
Query Deposits Made
Queries system to retrieve and generate information on different criteria about all deposits made using the customers' deposit portal
The linear function to be employed for use is modeled as follows:
= = + + h , h = h .

For instance the system generates [200412710541] randomly,
let Y1, Y2, Y3 represented the numbers to be calculated for (last set)
2004 – first set of four
1271 – second set of four
0541 – third set of four
The complete voucher number is [200412710541819]


 

Use Case Model
Functional Decomposition Model
Context Data Flow Model
DFD
ERD
DIAGRAMS OF SYSTEM DESIGN MODELS
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