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Serviço Multi-Canal: Uma Estratégia Para O Futuro

Services / Operations / Internet

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Learning from a Service Guarantee Quasi Experiment

Marketing / Services / Bayesian

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Measures To Monitor Developmental Disabilities Quality Assurance: A Study of Reliability

Program Evaluation / Services / Quality of life / Interviews / Test Reliability

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Hotéis e Operadoras de Viagens e Turismo: percepções distintas para um mesmo serviço Hotels and Tourism Operators: different perceptions for a same service

Services / Hospitality / Hotels / Tourism, Travel Agencies, Tour Operators

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