Academic CV

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Preparing culturally competent leaders for 21st C organizations


Lisa 唐 Parola Gaynier, MA, CDP
Director, Master's program in Psychology, Diversity Management specialization,
an organizational leadership program

Highlights of Qualifications

Transformational leader
Twenty years in the organizational effectiveness field with special expertise in leadership, diversity and multiculturalism
Thirty years administrative experience
Expertise in advising individuals and organizational groups, mentoring, and change leadership
Creative thinker and energetic self-starter with excellent analytical, administrative and organizational skills.

Education
M.A., Psychology, Cleveland State University specialization: diversity management, 2005
Thesis: The Universality of the Conceptual Understanding of Leadership; 1 citation.

Graduate courses in statistics and research methods, Cleveland State University, 2009-2010; Asian Studies and survey research methodology, University of Michigan, 1993 - 1996

B.A. Dual major, Social Science & Telecommunications, minor, Asian Studies, Michigan State University, 1979

Publications, Awards and Conferences
Multicultural Leader Award, 2014, National Diversity Council
Presentation, Cuyahoga County Conference on Social Welfare, 2014
U.S. State Department invitee to the Diversity and Inclusion in U.S. Foreign Policy (1 of only 100 thought leaders invited), 2012.
Invited Panelist, Cultural Competence, Southeast Academy of International Business, 2012
NIH Poster Presentation: Summit on the Science of Eliminating Health Disparities, 2012
Global Leadership Competence: A Cultural Intelligence Perspective. (2008). The Journal of International Business Research and Practice, Vol. 2, p.19. Best Paper award, Midwest Academy of International Business, 2006. 17 citations.
Transformative Mediation: In Search of a Theory of Practice. (2005). Conflict Resolution Quarterly, 22:3, 397-408. 16 citations.
In Search of a Theory of Practice: What Does Gestalt Have to Offer the Field of Mediation? (2003). Gestalt Review, 7:3, 180-197. 3 citations.
Remembering Diamond Head, Remembering Hawai'i A Cookbook Memoir of Hawai'i and its Foods. 1997. Diamond Hawai'i Press. Best Cookbook award

Teaching and Training
Adjunct Graduate Faculty, Psychology Dept., Cleveland State University, 2006 - present.
Expertise and experience in adult learning theory and curriculum development.
Lead curriculum redesign and freshening of the MA PSY, Diversity Management program
Designed and conducted Leadership Development training programs.
Designed and conducted Cultural Competence training programs.
Wrote training curricula in the following topics: leadership, divorce mediation and cultural competence.
Published author of academic journal articles on mediation, Gestalt approaches to mediation and cultural competence.
Trainer for an Executive Leadership Program for women executives. Also coached seven participants of the program resulting in higher levels of performance, 2005-06.
Created Executive Leadership Development programming and coached mid-level leaders for improved organizational functioning and cost savings.

Research Lines:
Stereotype Threat in Health Care Interactions – current
Culturally Competent Leadership – 2005- present

Employment History
2006 – Present – Program Director, Master of the Arts in Psychology, Diversity specialization, Cleveland State University (DMP)
Accomplishments:
Instrumental in the hiring of a tenure-track faculty member.
Conducted multi-phase curriculum review, freshened the curriculum, increased enrollment.
Created a research program for the DMP.
Initiated a marketing plan for student recruitment –elevated public profile of the program and enhancing relationships with the business community.
Created an annual Diversity Management Conference: Translating Theory and Research into Best Practices.
Created successful collaborations with faculty in the Colleges of Education, Law and Liberal Arts and Social Sciences.

1998 – Present – creativechange.biz, coach and consultant
Provide leadership development, organizational consulting and training; diversity and cultural competence expertise. Selected clients:
A mid-size Cleveland law firm –diversity and inclusion consultation and programming (2012-13).
PNC –coaching development program (2012).
Hispanic Alliance – designed and delivered a nine month leadership development program for alliance members (2010 -11).
Sysco Foodservice– conducted a Leadership Needs Analysis and training for District Sales Managers (2005-06).
Michigan State University (student enrollment: 47,000) - Provided leadership coaching and change management counsel to leaders; facilitated mergers of four internal units (2005 – 2009).
University of Michigan (student enrollment: 42,000) - conducted leadership development and coaching to the Life Sciences Institute Leadership team (2006).
Conducted Leadership coaching and needs analysis for assorted Cleveland and Ohio-based clients (e.g., Eaton, Ford Motor, Northern Ohio Minority Business Council and Honeywell) (2001-2003).
Ford Motor Co. Product Development (full-time: 1998-2001)
Provided leadership, organizational effectiveness coaching and consulting to an automotive product development team ($1 billion program), which was ethnically, racially, gender and functionally diverse, resulting in more effective leadership and alignment across the platform.
Provided formal and informal workplace mediation and on-going dispute resolution (manager-employee, manager-manager mediation) leading to improved working relationships, organizational effectiveness and engineering cost savings.
Developed recruitment criteria and hiring process for Team Effectiveness Coaches at Ford Motor Co.
1996 – 1998 – Consultant, Performance Consulting Group
Conducted needs analyses and recommendations for improved organizational functioning to industrial and public utility clients.
1993 – 1996 – Survey Manager, University of Michigan, Institute for Social Research
Recruited, interviewed, hired, trained and supervised several hundred people for academic survey research.
Managed longitudinal studies: Panel Study of Income Dynamics, the Consumer Sentiment Survey, Women's Health Survey, and Monitoring the Future in addition to supervising the day shift in the Telephone Survey Center.


University Service:
Urban Universities 4 Health – NIH funded consortia (Dean Bond's grant) – 2013 – 2014.
Created an Endowed Scholarship for graduate students – raised $30,000 in two years.
Facilitated the creation of a robust supplier diversity program at CSU.
President's Council on Diversity, 2012– present.
Guest lecturer in the Physical Therapy program, 2011 – present.
College of Science and Health Professions Diversity Council, 2011 – present.
Psychology Department Executive Committee, 2006 – present.
Psychology Department Scholarship Committee, 2010– present.
Commission on Economic Inclusion 2007 – present.
Inclusion Committee of the Cleveland Fund For Our Economic Future – Regional Economic. Competitiveness Initiative, (Greater Cleveland Partnership), 2013 –2014.
Northern Ohio Minority Business Council Board of Directors – CSU representative 2011 – 2013.
Support four graduate students in thesis research and one undergraduate in senior research project.

Awards and Honors
Global Leadership Competence: A Cultural Intelligence Perspective. Presented at Midwest Business Administration Association, winner of the Best Paper Award in the International Business section, 2006.
Remembering Diamond Head, Remembering Hawai'i A Cookbook Memoir of Hawai'i and its Foods. 1997. Diamond Hawai'i Press. First place winner in the Writer's Digest international competition, 2008.
Certifications & Professional Development
Certified Diversity Professional (CDP), 2005.
Organization and Systems Development Program (18 month), and other advanced level organizational training at the Gestalt Institute of Cleveland, 1997-2010.
Advanced level coaching and counseling training, Gestalt International Study Center – 2001.
Developing Whole Scale Change Competencies – (40 hours) Dannemiller Tyson, 2001.
Emotional Intelligence Competence Inventory – certified to administer and teach (Hay Group), 2005.
Myers-Briggs Type Indicator – Certified to administer and teach, 2000.
Appreciative Inquiry workshop with David Cooperrider @ the Cape Cod Institute, 2002.
Mediation Training and Certification:
Ohio Supreme Court – Certified in Domestic Violence Mediation, 2002.
Conflict Management Services – Certified in Divorce Mediation (40 hours), 2002.
Oakland Mediation Center – Community Dispute Resolution Mediator Training (40 hours), 1996.
Planned Change Internship – foundational training program of organizational development (O.D.) practice created by Ron Lippitt, one of the pioneers of the field of O.D. and co-founder of the National Training Laboratory and the University of Michigan Institute for Social Research, 1997.

Professional and Community Involvement
American Psychological Association, member, Division of Industrial and Organizational Psychology, 2013– present.
Cleveland Society for Human Resource Management, 2013– present.
Active civic volunteer (neighborhood revitalization), Cleveland Heights, OH, 2008– present.
Cleveland Mediation Center – Board President, 2002 – 2010.
Created a Development Campaign for the Center.
Created a 40 hour divorce mediation curriculum, establishing CMC as the Cleveland-area authority on mediation practice and providing a fee-for-service program which contributed to the CMC's income stream.
Volunteer mediator.