Cross-cultural Management Introduction & Course Overview Kimin Kim, Ph.D.
www.ajou.ac.kr
Contents
2
1
General Information
2
Outline of the course
Who am I? Kimin Kim (김기민, 金技珉) Education PhD in Strategy & Organization, McGill University, Montreal, Quebec, Canada MBA & BBA, Kyung Hee University, Seoul, Korea
Research Inter-organizational strategy (strategic alliances portfolio) Social Network, Social Capital, Innovation Strategy 3
Who am I?(cont.) Teaching
Bishop’s University, Sherbrooke, Quebec, Canada Business Policy & Strategic Management Management of Innovation Intro International Business Organization Theory Management Theory & Practice
Industry Experience 16 years of management & consulting in ICT industry (KT)
4
What is this course about? Key factors for business success
5
Access to raw materials & competitive labor Savvy marketing strategies Solid financing Sustainable supply chains Predictable logistical support Innovation Competitive advantages …
What is this course about?
(cont.)
Key factors for business success in the global economy: “Global Challenges” How to manage diversity in political, social, environmental, & cultural aspects in inter-, multi-, or cross-national business environment? → Multi-Cultural Competence: • Managers must understand how to work with other people and organizations around the world to get their jobs done!
→ Cross-Cultural Management 6
What are we going to learn?
7
What is this course about?
(cont.)
Part I The Global Realities • What are the challenges for management in the globalized world? • What has globalization brought to the business world? • What is multicultural competences
The New Global Managers • • • • 8
How are managers viewed in traditional way? How has it changed in recent days? Global assignments and types. Global management skills
What is this course about?
(cont.)
Part II The Cultural Environment • • • •
Cultures and sub-cultures Management challenges Cultural complexities Institutional environments
The Organizational Environment • Organizational models • Organizational culture • Decision making
9
What is this course about?
(cont.)
Part II (cont.) The Situational Environment • People, cognition and behavior • Individual roles and responsibilities • Individual differences
10
What is this course about?
(cont.)
Part III Communicating Across Culture • Culture and communication • Cognition and communication • Communication protocols
Negotiating Global Agreements • • • • 11
Negotiation process Bargaining tactics Ethical protocol Conflict
What is this course about?
(cont.)
Part III (cont.) Leading Global Organizations • • • •
Leadership Contemporary leadership models GLOBE leadership study Patterns of global leadership
Managing a Global Workforce • • • • 12
Culture and work Managing employee performance Managing incentives and rewards Expatriate
What is this course about?
(cont.)
Part III (cont.) Working with Global Teams • • • •
Global teams Virtual global teams Task and team processes Key success factors for team
Living and Working Globally • Global assignments • Adapting to local cultures • Challenges of living in different culture
13
Course Objectives 1. For the students to better understand how various management functions are impacted by cross-cultural differences. 2. Participants will have the opportunity to become familiar with findings from multiple real world studies of cross-cultural managerial differences. 3. Opportunities will be provided for students to develop specific skills that can be used to anticipate and successfully address cross-cultural differences at a managerial level from theoretical and practical perspectives.
14
Learning Outcomes 1. Students will be able to identify potential intercultural synergies and develop strategic plans to help organizations use them to improve market penetration, employee engagement, customer loyalty, and profits. 2. Students will understand methods of optimizing human performance and potential in global organizations. 3. Students will understand culture and how it impacts organizations and businesses. 4. Students will have a working knowledge of several specific countries’ cultures and several domestic Korean subcultures. 15
Learning Outcomes 5. Students will understand human diversity, how it impacts organizations and businesses, and how it relates to culture. 6. Students will demonstrate improved cultural intelligence skills and ability to work with others from different cultures. 7. Students will be aware of and have practice using specific strategies to deal with challenges posed by diversity at the individual and organization levels.
16
Course Textbook Steers. R. M. et al. (2013). Management Across Cultures: Developing Global Competencies. Cambridge University Press. (ISBN: 978-1904752097)
A copy is reserved in library.
Supplemental materials shall be distributed or sources of materials shall be informed when necessary.
17
Performance Evaluation Attendance
10%
Assignments (15% * 2)
30%
Midterm Exam
30%
Final Exam
30%
Total
18
100%
Performance Evaluation
(cont.)
1. Attendance (10%)
Failing to comply with the attendance will reflect on your
grades. One absence will be permitted with no penalty. Each subsequent absence will result in the loss of 2% from
the total 10% of the attendance score. Excessive or protracted absences may lead to debarment from the course.
19
Performance Evaluation
(cont.)
2. Assignments (30%; 15% * 2) There are 2 individual assignments in this class Due date for the first semester will be the 5th week and the due date for second one will be on the 12th week. You are required to work on Application 4.5 from the textbook for the first assignment, and Application 10.3 for the second one. Analyze and summarize it, and suggest your own opinions on the questions.
20
Performance Evaluation 2. Assignments
(cont.)
(cont.)
You may opt to add further research effort to enrich your report, which will be highly recommended.
The report should be double spaced, Times New Roman font, font size 12 and no more than 6 pages in length (excluding the cover). Submit (i.e., upload) pdf or MS Word format file by the due date.
21
Performance Evaluation
(cont.)
4. Exams (60%; 30% * 2) Two tests will be given, covering the material presented in the readings and lectures up until that point. These exams may include a combination of multiple choice, short answer, & essay questions.
There will be NO supplemental exams.
22
Classroom Policies All the video lectures will be available on class website. Students are encouraged to email or meet in person by appointment if you have any questions regarding the class.
Students are required to read through the chapter what will be on the lecture the following week. All assignments are required to be submitted by the due date. No extensions will be granted.
23
Communication Instructor: Dr. Kimin Kim • Office: Dasan Hall 407-2 • Tel: #3687 • Email:
[email protected]
• Office Hours: Wednesdays & Fridays 10:00am-11:30pm (or by appointment)
TA: Mr. Arun Gurung • Office: Dasan Hall 509 • Tel: 010-9168-8974 • Email:
[email protected] /
[email protected] • Office Hours: By appointment 24
Cross-Cultural Management Why do we need to understand cultures? Example I What do you see from the image of swastika?
25
Cross-Cultural Management
(cont.)
Do you see it as the symbol of Nazism?
Or, 26
Cross-Cultural Management
(cont.)
Do you see it as the symbol of prosperity & sacred? (Hinduism/ Buddhism)
27
Cross-Cultural Management
(cont.)
Example II What about this number?
A simple number or representation of bad luck or death? (Korea and China) 28
Cross-Cultural Management
(cont.)
Is it important to understand this? YES! World is getting smaller.
It is important that we understand the dos and don’ts of different cultures: • To be able to understand their ways.
• To be able to interact with them. • To be able to do business with them.
29
Cross-Cultural Management
(cont.)
Imagine a certain business context. You are a manager in an American company, and you are invited to negotiate a contract with a company from U.A.E. How will you prepare yourself? You may ask yourself:
30
•
How will you dress?
•
How will you greet your counterparts?
•
How will you negotiate?
Cross-Cultural Management
(cont.)
These light yet critical questions often have a HUGE impact on the outcome/performance. The best ways to prepare yourself are to ask: How do people in U.A.E dress in meetings? How do they greet ? How formal or informal are these negotiations?
Understanding the differences will often hold the key to the success! 31
Cross-Cultural Management
(cont.)
It is often very easy to offend people from other cultures. Why? Things that are ‘cool’ in your culture may be ‘ugly’ in another. Some behaviors which are ‘cool’ in one culture may be ‘offensive’ to others in another. https://www.youtube.com/watch?v=UTE0G9amZNk
32
www.ajou.ac.kr
www.ajou.ac.kr
