ePacific - WebRTC as a Service

as a Service

Introduction TOTAL SOLUTION FOR ENTERPRISE COMMUNICATIONS

Content WebRTC for Enterprise

What’s WebRTC ?

WebRTC as a Service

Use Cases

1

What’s WebRTC ?

WebRTC is a free, open project that provides browsers and mobile applications with Real-Time Communications (RTC)

capabilities via simple APIs. The WebRTC components have been optimized to best serve this purpose. WebRTC enable rich, high quality, RTC applications to be developed for the browser, mobile platforms, and IoT devices, and allow them all to communicate via a common set of protocols. The WebRTC initiative is a project supported by Google, Mozilla and Opera, amongst others.

WebRTC Architecture

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WebRTC for Enterprise

Advantages of using WebRTC in enterprise Cost savings: Save on the costs of toll-free numbers for the call centre. Reduce the costs of using VPN to connect home offices and remote branches. Rich communication: Enhance the communication to users and between employers with video and messaging without the need for special applications and servers. Uninterrupted communication: Keep the customers on the web page and at the same time start a voice/video call with customer.

Security: Secure the communication with the customers as well as employees in the home office and remote branches using state of the art encryption standards.

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WebRTC as a Service

ePacific SBC & WebRTC Gateway

Protocol Reference Diagram

WebRTC Browsers

ePacific WebRTC Gateway

SIP Equipment

4

Use Cases

Online Customer Interaction

IZIHelp - Call Center Modern channels are supported

IZIHelp - Call Center Receiving Incoming Call and create Ticket

IZIHelp - Call Center Call-out and create Ticket

IZIHelp - Call Center Histories are stored on the system for review

IZIHelp - Call Center Fully integrate with other systems to retrieve related information

IZIHelp - Call Center