Week 1 Assignment Brascomb

UPS Case Study
Tyrone Brascomb
BU 331
Instructor Sharyn Warren
22 January 2016









Change management helps businesses in understanding the idealized expectations about radical adjustments in market efficiencies. It also creates a governance structure that ensures both successful alignment and execution of an initiative. Effective change management reflects a governance structure that is not only clearly defined but also practical of the company's culture. Change gives a clear understanding of who can authorize what processes in an organization. It also defines who is accountable for the execution of an initiative. United Parcel Services (UPS) Global Operations have been swiftly facilitated by a workforce that has entirely adapted to the changing business and willing to adapt to new ways so as to keep up with organizational objectives. The adoption of new technology and ease of human resource to sustain a change business processes have bolstered UPS efforts to access information worldwide and service larger markets. Effective change management increases the quality of the outcome achieved (Laudon & Laudon, 2015). There is an increased understanding of the impact of the change as witnessed in UPS use of its expertise in the global delivery network to offer services for supply chains for Pharmaceutical companies such as Medtronic Inc, a medical-device company based in Minneapolis.

The development of an effective organizational structure and design that defines organizational activities and different models of operation have contributed to the achievement of business objectives. Organizational structures provide the foundation and standard procedures on which routines and functions are conducted (Laudon & Laudon, 2015). UPS mastery of its worldwide network and supply functions with the use of technology has exemplified its efforts in becoming a global leader competing with competitors such as FedEX. UPS has an established information technological system that is well-operational with staff members with specified roles and functions with the entire delivery network system, ranging from delivery agents to a well-established airline delivery system. The developed organizational framework and structure leads to improved productivity through specialization, facilitating exchange and establishing synergy (Laudon & Laudon, 2015). UPS has adopted an innovative and a highly fixed cost strategy in its development investment to stay competitive through the ability of clients to track shipping routes, time on transit for shipped products, and calculated shipping costs with ease. Organizational capabilities are a source of spare managerial capacity of an organization. They come from different rates of growth of the assorted aspects of the firm. Such capabilities can also arise from the knowledge, skills and experience of a firm's human resource in the various divisions such as marketing, procurement, production among others. At the business level, UPS should aim at obtaining cost advantage by shifting its strategy from being a broad differentiator to integrating a hybrid of both differentiation and cost leadership (Beckhard & Harris, 2008). To fully realize its growth potential, the management can combine horizontal and vertical integration models in business information systems as its corporate strategy.

Technology can be defined as the body or a collection, application of scientific knowledge for practical purposes or simply the machinery and equipment developed from such scientific knowledge (Beckhard & Harris, 2008). Today, most marketing departments have improved in through making better advances and decisions based on calculated risk analysis. The integration of information systems and business technology in UPS global network supply functions has revolutionized its global reach. ICT has served as a marketing tool for the delivery giant which enables users to track shipment of their products through website technology. UPS Sales Order Management System (OMS) manages global service orders and provides high -tech electronics, aerospace, and medical technology companies with capabilities of checking shipping routes for their critical parts. The use of handled DIAD enables clients to track and possible change routes for delivery of their products.
















References
Beckhard, R., & Harris, R. T. (2008). Organizational Transitions: Managing Complex Change. Addison-Wesley.
Laudon, K. C., & Laudon, J. P. (2015). Essentials of Management Information Systems. Upper Saddle River: Pearson.


Running Head: UPS Case Study 5